ServiceNow Training Overview
This ServiceNow® Developer training course teaches attendees how to customize and develop applications on this popular workflow platform. Participants learn design and configuration best practices, system maintenance, scheduling, reporting, and more.
Note: This course is capped at a maximum of 5 participants. Each day, in addition to hands-on training exercises, every student will have a 60-minute one-on-one session to review their completed work with the instructor.
Location and Pricing
This course is taught as a private, live online class for teams of 3 or more. All our courses are hands-on, instructor-led, and tailored to fit your group’s goals and needs. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for online corporate training, please contact us.
In addition, some courses are available as live, instructor-led training from one of our partners.
Objectives
- Develop in a ServiceNow Instance
- Develop from stories through the software development lifecycle
- Work with a diverse number of use cases
- Understand the common mistakes when performing configuration development in ServiceNow
- Apply best practices
- Gain exposure to scenarios that are common when developing in ServiceNow
Prerequisites
All attendees should have taken ServiceNow's free New to ServiceNow on-demand training.
Outline
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Introduction
Plugin Activation
User, Group, and Role Management
Form Configuration
Field Creation
Reference Qualifiers
Client Script Best Practices
UI Policy Best Practices
Business Rule Best Practices
UI Action Creation
Related List Configuration
Suggestion Fields
Data Lookup Best Practices
Form Sections
Views and View Rules
Inbound Actions Configuration
Scheduling
SLA Configuration
Inactivity Monitor Configuration
Basic Reporting
Conclusion
Post-training Onboarding and Access will be Provided via Email
- Onboard users into the ServiceNow instance as an External Trainee user
- Validate access for each attendee
- Provide credentials and instructions to get to the External Training Portal
- Ensure PDI is set up
Training Materials
All ServiceNow training will be completed in the trainee’s ServiceNow Personal Developer Instance.
Software Requirements
This course will be taught in the latest version of ServiceNow. All students must have an Internet connection, a modern browser, and a ServiceNow Personal Developer Instance (“PDI”).
