IT Management and Leadership Training Overview
This IT Management and Leadership Professional (ITMLP) certification training is a highly interactive and fast-paced course that teaches soon-to-be, new, and experienced IT Managers how to increase their effectiveness as leaders within their organizations. In addition, this course prepares attendees to take the ITMLP exam.
For open enrollment ITMLP certification courses for individuals, please see the schedule and register here.
Location and Pricing
Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.
In addition, some courses are available as live, instructor-led training from one of our partners.
Objectives
- Widening their knowledge of IT
- Discuss strategies to maximize user support and satisfaction
- Gain insights into IT innovation and technology trends
- Understand the use of various IT best-practices
Prerequisites
No prior experience is presumed.
Outline
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Introduction
Life as a Technical Manager
- Characteristics of successful IT managers
- Making technical decisions
- Managing multiple projects
Leading Local/Global Virtual IT Teams
- Virtual team challenges
- Work-at-home strategy implications
- Virtual team status and profile
- Team communication
- Using virtual technologies
- Cultural intelligence
- Virtual talent management
Influence-Based Technical Leadership
- Bloom’s core influence characteristics
- Situational influence
- Cialdini’s six principles of influence
- Cohen-bradford influence currencies
- Using influence within an it context
Methodology Overview
- Waterfall
- Agile/Scrum
- IT Infrastructure Library (ITIL)
- Lean IT
- Devops
IT Megatrends
- Digital transformation / digital strategy
- Virtual and augmented reality
- Internet of things (iot)
- Big data
- Machine learning
- 3d printing
- Devops
- Cybersecurity and privacy
- Other key it trends
Creating Innovative IT Solutions
- Thoughts on IT Innovation
- The Innovation Process
- Root Cause Analysis Tools
- Brainstorming Tools
- Selection and Prioritization Tools
IT Funding and Cost Center Management
- Project/production team mathematics
- Components of your budget
- It funding and allocations
- Annual budget process
- It budget issues and tips
IT Vendor Management
- Providers and strategic partners
- Considerations when selecting a vendor
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations
IT Internal Client Service
- User experience
- Internal client service concepts
- Managing client satisfaction
- Managing client expectations
- Measurement and prioritization
Conclusion
Training Materials
All IT Leadership training attendees receive comprehensive courseware covering all topics in the course.
Software Requirements
For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.
Online deliveries for this interactive training will use an online meeting platform (such as Zoom, Webex, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.
