Conflict Resolution Training Overview
Accelebrate's Conflict Resolution course outlines the causes of conflict within the workplace in general, as well as in specific areas within IT. Students learn strategies for dealing with conflict, techniques designed to defuse tense situations, and approaches for managing a formal conflict resolution process.
Location and Pricing
This course is taught as a private, live online class for teams of 3 or more. All our courses are hands-on, instructor-led, and tailored to fit your group’s goals and needs. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for online corporate training, please contact us.
In addition, some courses are available as live, instructor-led training from one of our partners.
Objectives
- Understand conflict sources and dynamics in IT
- Learn reasons for internal employee conflict
- Gain working knowledge of key conflict resolution strategies
- Learn a life skill that has both personal and professional value
Prerequisites
Leadership experience in IT is presumed.
Outline
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Introduction
Initial Thoughts and Vocabulary
- The typology of conflict
- Types of conflict
- The conflict spiral
Causes of Employee Conflict
- Conflict within IT
- Dealing with conflicting goals
- Confrontations over limited resources
Conflict Strategies
- Rationale and action
- Collaboration vs. compromising
Quick Conflict Resolution Tips
- Techniques to establish positive dialog
- Defining a workable solution
- Dealing with and defusing high emotions
The Conflict Resolution Process
- A seven-step process moving from defining the issues at hand, through resolution, to ways to prevent future conflicts
Conclusion
Training Materials
All attendees receive comprehensive courseware covering all topics in the course.
Software Requirements
For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.
Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.
