RCA Training Overview
Root Cause Analysis (RCA) is a structured team-based process used whenever problems require immediate attention, including safety incidences, dissatisfied customers, product field failure, unscheduled downtime, or situations where excessive delays are costly. RCA is used across various organizations and industries, including IT, healthcare, manufacturing, finance, and more.
Accelebrate's RCA training course teaches participants how to rapidly identify the reasons problems occur and develop sustainable solutions to avoid recurrence. The 8D (8 disciplines of problem-solving) team-based approach is the roadmap for all topics covered in this class.
What are your answers to these questions? Let us help you tailor a class to your specific challenges.
- How many problems are encountered each year? How many seem to recur?
- Does your organization have a standard definition of what a real problem is?
- How many problems have an unknown cause? How many have known causes?
- Is a team created to solve them? Does the team use a structured process?
- Is chaos, confusion, and blame part of your experience?
Location and Pricing
Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.
In addition, some courses are available as live, instructor-led training from one of our partners.
Objectives
- Know what to do when problems occur
- Define, validate, and decide if the problem should be solved
- Use a team approach and understand team dynamics
- Take appropriate interim actions
- Choose the most appropriate RCA methods for the situation
- Determine and implement the best sustainable solution
Prerequisites
No prior experience is presumed.
Outline
Introduction to Root-Cause Analysis (RCA)
Problem-Solving Process Flowchart (8D Roadmap)
Problems vs. Opportunities
Preventative Practices
Problem Validation and Specification
Causes to Determine
Cause Structures
Situation Appraisal
Known vs. Unknown Cause
Separating Facts, Evidence, and Assumptions
Interim Actions
Using a Team Approach
Risk Analysis Tools
Importance of Language
Cause-Effect Mapping Methods
Potential Cause Filters and Generators
Human Error – now what?
Turning a Fishbone Diagram into a Multi-Vari Study Design
Failure Modes and Effects Analysis (FMEA)
Choosing the Best Solution Profile
Solution Verification and Validation
Reports and Reporting
Conclusion
Training Materials
All RCA training students receive comprehensive courseware.
Software Requirements
For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.
Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.
